Frequently Asked Questions
Expert answers to your skincare and shopping inquiries.
Are your products suitable for sensitive skin?
Yes, our clinical formulations are dermatologist-tested and designed to be gentle yet effective. We recommend checking the ingredient list on each product page for specific concerns or performing a patch test before full application.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your skincare essentials sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund, provided at least 50% of the product remains.
Do you test your products on animals?
Absolutely not. The Clinic is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Can I use multiple discount codes on one order?
Our system only allows for one promotional code per transaction. However, reward points earned through our loyalty program can often be combined with specific seasonal offers.